Our Return Policy
At ShoeforSoul.com, we want you to be completely satisfied with your purchase. If for any reason you’re not happy with your order, you may return eligible items within 30 days of delivery for a full refund or exchange.
What Can Be Returned?
- Unworn merchandise in original condition
- Items with original tags and packaging intact
- Defective or damaged items (please contact us first)
Non-Returnable Items:
- Worn or used footwear
- Items without original packaging
- Final sale items (clearly marked)
How to Return:
- Initiate your return through your account on ShoeforSoul.com
- Pack items securely in original packaging
- Include the return form with your package
- Ship using a trackable method
Refund Process:
- Refunds are processed within 5-7 business days after we receive your return
- Original shipping fees are non-refundable
- Refunds will be issued to your original payment method
Exchanges:
We currently offer refunds only. To exchange an item, please return the original purchase and place a new order.
Damaged/Defective Items:
If you receive a damaged or defective item, please contact us within 7 days of delivery for assistance.
Return Shipping:
Customers are responsible for return shipping costs unless the return is due to our error.
International Returns:
International customers are responsible for any customs fees or return shipping costs.
Questions?
For any inquiries about our return policy, please visit our Help Center at ShoeforSoul.com.