Order Information
How can I track my order?
Once your order ships, you’ll receive a tracking number via email. You can use this to follow your package’s journey to you.
What payment methods do you accept?
We accept Visa, Mastercard, American Express, PayPal, and Apple Pay. All payments are processed securely.
Shipping Details
How long does shipping take?
Delivery times vary by location:
- Canada: 3-5 business days
- USA: 5-7 business days
- International: 7-14 business days
Do you offer free shipping?
We provide free standard shipping on all orders over $100 CAD within Canada.
Returns & Exchanges
What’s your return policy?
You may return unworn items within 30 days of delivery for a full refund. Items must be in original condition with tags attached.
How do I start a return?
Visit shoeforsoul.com and navigate to our Returns Center to initiate the process. You’ll receive prepaid return shipping for Canadian orders.
Product Care
How should I care for my shoes?
We recommend using a protective spray and cleaning with a soft brush or cloth. Avoid machine washing unless specified.
Are your shoes waterproof?
Most styles are water-resistant but not fully waterproof. We suggest avoiding prolonged exposure to wet conditions.
Sizing Help
How do I choose the right size?
Refer to our detailed sizing chart on shoeforsoul.com. If between sizes, we recommend sizing up for comfort.
Do you offer half sizes?
Many styles are available in half sizes. Check individual product pages for specific sizing options.
Company Policies
Are your products ethically made?
Yes, we partner with factories that meet strict ethical and environmental standards.
Do you offer gift cards?
Currently we don’t offer physical or digital gift cards, but you’re welcome to purchase items as gifts.
Technical Support
What if my order hasn’t arrived?
First check your tracking information. If there are issues, contact our customer service team through shoeforsoul.com.
Can I change my order after placing it?
We process orders quickly, so changes may not be possible. Please review your order carefully before submitting.
For any other questions, please visit shoeforsoul.com for more information.